How long do I have to accept a lead once it has been sent to me?

In an attempt to increase the lead acceptance percentage we have put in place a 18 hour window in which an agent (exclusive territory owner) has to accept their leads.  When the 18 hour window is up the lead will then be sent out to all of the agents on backup for that territory.  At that point the leads with now come with a price tag of $5 (MSR) or $10 (buyer or seller).  However, the exclusive agent can still accept the lead on a first come first serve basis at no additional cost until either it’s purchased by a backup agent or is expired.  Once the lead is purchase it will be exclusive to that agent and will appear expired to all other agents that received a notification. 

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